What if a buyer returns the wrong item? : Channel Bloom by Altos Digital

What if a buyer returns the wrong item? Print

Created by: Channel Bloom

Modified on: Thu, 11 Apr, 2019 at 1:31 PM

Sometimes buyers mistakenly return a different item than the one they purchased from you. If this happens, contact the buyer to:

Let them know that they may have accidentally returned the wrong item.
Ask them if they would like you to return the item to them.
Inform them that they can return the correct item for a refund.
If the buyer indicates that they would like the wrong item back, consider sending it back to them.

Channel is the author of this solution article.

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