** If you haven't processed a return before, you will first need to set up your return settings. Click here for instructions on how to do that.
This brief video explains how to process returns in your Amazon Seller Central account. Please note that Amazon keeps 20% of their referral fee on returned orders.
If you want to provide a buyer with a return shipping label, you need to purchase it elsewhere (it cannot be purchased through Amazon). Read this article to learn more about how to do that: https://channelbloom.freshdesk.com/support/solutions/articles/36000127249-how-do-i-create-a-pre-paid-shipping-label-